Terms & Conditions
Returns and Exchanges
Our goal is to provide an excellent customer service.
If you are not happy with a product, we will offer you a refund or an exchange as long as the product is returned in perfect condition, has not been used or washed, within 14 days after having received it. (Please note that shipping is not included in the refund).
Please keep in mind that we hand dye some of our garments, so slight imperfections and fadings may occur from dye bath to dye bath. This is the nature of dyeing things by hand and on natural fibers. We consider this a proof of an artisanal procedure and usually don’t refund slight color differences and imperfections. Colours may also vary due to computers colour settings.
All returns must be approved by Andara Stars. Please make contact with us by email before shipping anything to us. Unapproved items returned without prior notification are not the responsibility of Andara Stars.
Andara Stars is not responsible for damaged, stolen or lost packages sent with regular Postal Service. Especially for International shippings, once your item reaches your Country, Andara Stars has no control over your package as it is in the hands of your countries Postal Service. You will need to contact your countries Postal Service if they make a mistake with your delivery.
If you would like to claim undelivered or lost package, please upgrade to a Express and Tracked Shipment Service. This will provide a tracking number where we can track your parcel even when it enters your country, and refund you in case of undelivered or lost package.
For more information, view our Shop Policies.